Communication Skills Training
Communication Skills
Poor communication has been cited as the number one stressor at work and 86% of employees cite lack of effective collaboration and communication as the main causes for dysfunctional workplace conflict. Improving communication requires a shift in perspective and empathy to understand how messages are being received and uncover the intent and assumptions that drive our daily interactions. Our Communication Skills training supports meaningful and lasting changes in how to communicate clearly and receive messages from others.
This course focuses on the two sides of communication – expressing and listening. Listening is often considered the missing link in quality communications and the key to increasing understanding and connection. Participants experience the impact (and effort!) of engaging in truly present listening and discover how to express themselves with clarity and assertiveness.
Masterly spends time before each training to understand your organisation and the needs of the training attendees. The course is then tailored to meet your specific needs. Communication skills can be delivered at a more basic level for people just starting out in their careers and for those who are already communicating well and are looking to finesse their communication skills. At the more advanced level, this programme explores how participants can deal with complex communications and conflict situations, considers communication during change and how to ensure important messages are filtered down to the intended audience.
Training outcomes
Communication styles: Know your primary communication style, how you communicate under stress and how to adapt to others’ communication preferences.
Conscious Listening: Experience the power of conscious and empathic listening, overcome your listening traps and adapt a mindset to listen to others.
Improve Clarity and Reduce Misunderstandings: Deliver clear messages and support others to increase their clarity of message through questioning skills.
Assertive Expression: Learn to make clear, direct requests that get responses and progress projects.
Deliver Difficult Messages: Approach difficult conversations with confidence, navigate conflict and remove judgements from emotionally charged conversations.
Manage Emotions: Understand how emotions can support and interfere with your messages and learn strategies to manage unhelpful emotions before communicating.
Choose the right Communication Channels: Know the right method of delivering communications and adopt a broad communication strategy rather than sticking to default modes of communication.
Boost Collaboration: Foster a collaborative and communicative culture within your organization.
“The exchange with the participants and facilitator was amazing. It was a great journey where we learned lot of things about communication and how to best practice in any given situation.”
— BOUTAHRI MOHAMMED TAOUFIK, NOMAC
Why Choose Our Communication Skills Training Program?
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Choose your Level - Standard or Advanced
We offer communication skills training at two different levels. The standard programme is for individual contributors who are looking to improve the clarity and assertiveness of their communication and understand more about their communication style. The advanced programme is for people managers who have more complex needs including influence, communicating in time of change, giving difficult feedback and managing conflict situations.
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Interactive Workshops
All of our training are interactive and none more so than communication skills! You learn this material by seeing and doing. This course is packed with real communication practice, role plays, experiential activities and case studies for group discussions. Be prepared to get involved and share your experiences, challenges and insights. Our facilitators ensure the content is delivered in an engaging manner with a wide variety of learning methodologies.
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Expert Facilitation
Our team has vast expertise as business professionals and facilitators and coaches. They have faced the same organisational communication challenges that you are facing now, and have failed as much as they have succeeded. They bring humility, empathy and humor to the training room to ensure an enjoyable learning experience. Benefit from their guidance, mentorship, and personalised feedback as you embark on your journey to communication mastery.
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Practical Tools and Techniques
Gain access to a comprehensive toolkit of proven strategies and techniques that you can immediately implement to enhance your communication effectiveness. Our communication skills training Dubai provides you with practical tools to effectively negotiate complicated communication issues with grace and confidence, ranging from assertiveness strategies to active listening abilities. Use our valuable workbook that is packed with tips and tricks long after the training has ended.
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Ongoing Support
Our commitment to your success extends beyond the training room. Receive ongoing support and resources to reinforce your learning and sustain your progress over time. Whenever you want assistance, clarification, or further direction, our staff is available to help and support you at every stage. Through follow up meetings and integration workshops, we make sure you have the help you need to keep improving as a communicator.
FAQs
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Our communication skills training is infused with insights and techniques from multiple disciplines including emotional agility, growth mindset, positive psychology and transformational leadership. Our approach to communication is also heavily influenced by the practice of non-violent communication, which explores how to have honest and direct conversations that consider the feelings and needs that underlie our messages. We seek to bring connection into our workplace communications.
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Communication Skills training is usually delivered over 2 days. Our daily training rate starts at AED 12,000. Discounts are available for small groups and non-profits.
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Absolutely, it’s an essential part of how we work. We want to know your company values, culture and all about the training participants. The more we know the better experience we can create for the training attendees.
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While shifting communication habits takes time and practice we expect that fairly quickly after the training you will see shifts in how participants listen to one another, the assertiveness and clarity wth which they express messages and the thought they out into crafting messages that will be well received and lead to action.
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For the full communication skills training we recommend in-person delivery. Practising communication techniques, role plays and listening exercises are much more impactful in this environment. If you are looking for shorter bursts of communication skills we recommend 90-minute virtual workshops.